New Residents/Moving Water Billing Information
If you are purchasing a property please call utility billing at (630) 897-8228 ext. 223 as soon as you have a closing date to start water service. If you are selling a property please call utility billing at (630) 897-8228 ext 223 to schedule a final read as soon as you have a closing date.
If you are renting a property and need to start water service in your name you must come to the Village Hall at 25 E. State St. with a valid photo I.D. and a copy of your lease in order to establish service. You cannot start service over the phone.
Fox Metro Water Reclamation District or the City of Batavia services the sewer. The Village of North Aurora will forward the information to Fox Metro once your water service is established. If you are in the City of Batavia service area you will need to contact the City of Batavia at (630) 454-2000 to establish service.
Fox Metro Link
City of Batavia Link
On-Line Water Billing
North Aurora residents and businesses can now sign up to receive their water bill information via email and opt out of paper statements. With this new feature customers can view past account history on-line in graphical format, review account activity and billing details, register more than one account, and view the Village newsletter on-line. To register, go to https://northaurora.merchanttransact.com. Users will need a copy of their billing account information. Please note that payments cannot be made through this site. However, payments can still be made by using the separate E-PAY system or by registering for DIRECT DEBIT through the Village. If you have any questions please contact utility billing at (630) 897-8228 ext. 223.
Water Billing Payment Options
Water bills may be paid by cash or check in person at the Village Hall located at 25 E. State St. during business hours. Payments made by check or money order can be placed in the payment drop box located at the main entrance to the Village Hall at any time. Please do NOT place cash in the drop box. Credit card payments can be made through the Illinois E-PAY system only. Please note that Visa payments are not accepted by the state of Illinois.
The Village of North Aurora also offers direct debit payments for your water bill. To register for the direct debit program please complete the direct debit application and mail it in with a voided check. The Village will debit your payment from your checking account on the bill due date. Residential and commercial customers are billed on a bimonthly basis. Bills are due 30 days after the bill date. After 30 days a 10% late fee will be assessed. Signing up for Direct Debit will ensure the timeliness of your payment and eliminate any late fees.
The Village of North Aurora will disconnect water service and/or file a lien against the property for accounts the become 45 days delinquent. If your service is disconnected the entire account balance, including fees and penalties, must be paid in order to restore service.
Additional Links and Information