Police Department - FAQ

1) How do I obtain a police report and how much does it cost?
You may call our non-emergency phone number at (630) 897-8705 and ask to speak with a records clerk. They will assist you in obtaining a police report. Police reports generally cost $.25 per page and accident reports generally cost $5.00 each.

2) Where can I get an Order of Protection against someone?
An Order of Protection can be obtained from the Kane County States Attorneys office during business hours. If you have a domestic violence-related question or problem please see domestic violence.

3) Someone has abandoned a junk car on my property. Can the police tow it away for me?
Junk or abandoned vehicles on your property are your responsibility. However, the Village Code Enforcement Department can assist you. To contact them call (630) 897-1457 Ext. 231.

4) We have problems with speeders in our neighborhood. What can be done about this?
Call the North Aurora Police Department and advise that you would like extra patrol in your neighborhood. Please leave your name and a number where you can be reached so the appropriate person may contact you and assess the problem.

5) How do I apply for a position at the Police Department?
Information regarding hiring and testing can be obtained by calling the Police Department during normal business hours, at 630-897-8705 and we can notify you when we will be accepting applications.

6) Does the Police Department do fingerprinting and when can I get this done?
Yes. Fingerprinting for employment purposes can be done at the Police Department, Monday - Friday 8:00 am - 4:00 pm. Contact the Police Department at 897-8705 for further information and to make sure an officer is available to assist you. All other fingerprinting is done by the Kane County Sheriff.

7) Where do I go to pay my traffic citation?
All payments of traffic citations are made at the Circuit Clerk's office located 540 S Randall Rd, in St Charles. The phone number is 232-3413.

8) Where do I go to pay a parking ticket?
Parking tickets may be paid in person at the Police Department or Village Hall during normal business hours;or by US mail. Please do not send cash in the mail.

9) Can I make a police report at any time of the day or do I need an appointment?
Police reports can be made at anytime during the day and no appointment is needed. Simply call the Police Department and an Officer will be sent to your local residence or business. If it is more convenient, you can come to the Police Department and an Officer will fill out a desk police report for you.

10) Can I make a police report out over the phone or does an officer have to show up at my house?
Police reports must generally be made in person.

11) Sometimes in my neighborhood, I see things that are out of place, or unusual, or people who are "suspicious." I don't really feel comfortable with calling the Police Department. Can you tell me the procedure?
At any given time, there are Officers patrolling the streets. The North Aurora Police Department counts on the thousands of sets of eyes from our citizens to alert us to unusual situations. We will respond to every call for service, though higher priority calls will be handled first. If you have an emergency, dial 911. For non-emergency calls, please call (630) 897-8705.

12) Can I renew my F.O.I.D. card at the North Aurora Police Department?
No. We have F.O.I.D. applications at the Police Department that you then send to the State of Illinois.

13) Does North Aurora have a dog catcher?
Kane County does have an Animal Control Department; If someone has been bitten by a dog or other animal, you must call the North Aurora Police Department. The Animal Control Department only picks up stray dogs and not cats.

14) Can we bring our Cub Scout group to the Police Department for a tour?
Yes, call the Police Department and ask for the Crime Prevention Officer. They will then set up an appointment for your group to tour the Police Department.

15) Is there someone available from the Police Department to give talks to groups?
Our department has trained and qualified Officers that come to meetings or organizations and give programs on drugs, alcohol, juveniles, neighborhood watch programs, gangs, scam artists, and many more. Contact the Police Department for assistance.

16) Can the police open my car if I have locked my keys inside?
Yes. The department currently supplies its officers with tools to assist you in opening your vehicle. Though our attempts may not always prove successful, we are generally able to open your vehicle for you. The Department and its personnel are not responsible for any damage that may occur while attempting to unlock your vehicle.

17) Why did it take so long for the police to come when I called them?
All requests for police services are assigned to priority based on the seriousness of the incident and the potential for injury or damage to property. At times, calls of less urgent nature may be delayed so that we can respond immediately to emergencies.

18) Does the Police Department trade patches?
No.